RUBIROX

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Shipping policy

We are official stockists of all the brands we sell. All orders are sent with the relevant branded packaging.

    Delivery Options

    Standard Delivery

    • Dispatched with Royal Mail (with tracking on orders over £30).
    • Standard Delivery is £3 or FREE on orders over £50.
    • Delivery within 2-5 working days on orders placed before 1pm Monday – Friday.
    • Select ‘FREE Standard Delivery’ or ‘Standard Delivery’ when ordering online.

    Express Delivery 

    • Priority dispatched with Royal Mail (with full tracking on all orders).
    • Express Delivery is £4.50.
    • Delivery within 1-2 working days on orders placed before 1pm Monday – Friday.
    • Select ‘Express Delivery’ when ordering online.

    Next Day Delivery 

    • Priority dispatched with Royal Mail Next Day Special Delivery (with full tracking on all orders).
    • Next Day Delivery is £7.50.
    • Delivery guaranteed to arrive by 1pm on the next working day.
    • Select ‘Next Day Delivery’ when ordering online.
    • Orders placed before 1pm will be dispatched the same day (Monday-Friday). If ordered on Friday your order will arrive by the following Monday.

    Saturday Delivery (Available for orders placed in the week before 1pm Friday.)

    • Dispatched with Royal Mail Special Delivery Saturday Guaranteed. (with full tracking on all orders).
    • Saturday delivery is £8.50.
    • Delivery guaranteed to arrive by 1pm on Saturday.
    • Select ‘Saturday Delivery’ when ordering online.
    • Orders placed after 1pm on Friday will be processed for delivery on the following Saturday.

    Click & Collect from our store in Stamford

    • Click & Collect Orders will usually be available 3 hours after placing the order. You will receive an email when it is ready to collect. 
    • Free on all orders.
    • Orders can be collected at any time while the store is open.
    • Please bring proof of order confirmation.

    At present we do not deliver outside of the UK.

    Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we will do this as soon as possible.

    Unforeseen circumstances such as adverse weather conditions or strikes can delay delivery services. We hope that you appreciate that this is outside the control of RUBIROX and we will do our best to forewarn of any such problems.

    Please note that once Royal Mail has taken your package, it is up to Royal Mail to guarantee they fulfil their service obligations.

    In the unlikely event that your order is lost in the post we will of course be more than happy to help. Please allow 14 working days for delivery for all domestic (UK) services listed above, if you have still not received your delivery then please do not hesitate to contact us at info@rubirox.co.uk or call us on 01780 755996.

     

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