RUBIROX

Search

Warranty & Care

WARRANTY

Your original receipt, gift receipt or order confirmation is your warranty.

Rubirox will repair or replace manufacturing faults free of charge within the warranty period from the original date of purchase.

This warranty is not extended by a repair or replacement. 

Wear and tear, tarnishing and accidental damage are not considered manufacturing faults. Watch straps, leather, and chains are often not covered by the warranty. (For more information on each brand’s warranty, please contact us).

We advise the purchase of insurance against damage and loss. 


CARE GUIDELINES

Your jewellery should be handled with care at all times.

Avoid contact with all chemicals, make up, salt water, chlorine, creams and perfumes.

Do not wear whilst bathing or during any sporting activities.

Clean your jewellery with a soft toothbrush in diluted soapy water but avoid soaking pearls or leathers.

We would also advise to polish your jewellery regularly using a jewellery polishing cloth, available on our site

Please note it is not always advisable to store your jewellery in it’s original packaging, as this may lead to tarnishing. Oxidation is a semi-permanent feature and polishing cloths are not recommended for cleaning oxidised items.

FAQ

- What is a piercing and welding party?
o It’s a lovely afternoon spent in our shop for all ticket holders. It’s a time for you and your friends or family to have a fun day together, with new piercings and a welded bracelet or anklet. The party will be in a private area, with plenty of prosecco or soft drinks to enjoy.

- What do you get with your ticket?
o Your ticket reserves your place at the event. It includes bottomless prosecco and soft drinks. It also gives you 15% off any piercings, welded bracelets and jewellery in store.

- How long do the parties last? o Depending on booking size, they will last 1.5-2 hours, however guests are welcome to stay in the shop after if they want further piercings, weldings or want to shop some more with 15% off.

- Do I have to have a piercing or welded bracelet?
o No, guests are welcome to join with a ticket, but there is no pressure to have a piercing or a weld. They can join in the fun of watching others and give them support, whilst enjoying the good vibes.

- Do I have to have a ticket if I don’t want a piercing or weld?
o Yes, all guests need to have purchased a ticket.

- Can I book an alternate time or date than shown?
o Of course, please contact us here and we will do what we can to make

- The time and date I want seems to be already booked, can you still fit a party in?

- What’s the minimum age?
o All guests will need to be over the age of 18.

- I have a question about piercing?
o Please see our piercing page here:

- I have a question about welding?
o Please see our welding page here:

- Can I cancel or reschedule the booking?
o Bookings can be cancelled for a full refund, or reschedule up to 7 days before the event. Please get in contact with us.
Compare0