Terms & Conditions

Welcome and thank you for browsing our website. By continuing to use the Rubirox website, you are indicating that you accept these Terms & Conditions of use.

On this website

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Rubirox terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, means You Ltd trading as Rubirox.”. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children’s goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law. Rubirox:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Rubirox literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Rubirox of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Rubirox does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Pricing and Payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods for purchase in stores may differ from those quoted on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we dispatch your goods.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of You and Beyond. You and Beyond does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.



In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Website Content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please see our Contact us page to apply for permission to reproduce the website.

Whilst our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.

External Material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Third Party E-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

◦    there is a change in the law that limits our ability to provide the website

◦    an event beyond our control stops us providing the website (eg: technical difficulties)

Changes of Terms and Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by uploading the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.


We take no responsibility for any loss or damage suffered as a result of our services, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:

◦    loss, damage, death or personal injury resulting from our negligence

◦    fraudulent misrepresentations

◦    the quality of our goods


These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

Terms and Conditions for Ordering Goods Online

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.


By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order we will send you a confirmation email. It will confirm which goods you have ordered. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:

◦    we do not have the goods in stock

◦    your payment is not authorised

◦    there is an error on our website regarding the price or other details of the goods

◦    you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning Goods

Please see our Shipping and Returns section for details of how and where to return goods. As well as Our Returns Policy.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Repairs & Servicing

You will be given a receipt for any item left or entrusted to us for a repair or service describing its general external condition as observed at the time of delivery. The receipt must be presented when the repair is collected.

If it is possible to determine the price of the repair when the item is delivered, you shall approve the repair by signing the receipt. By signing the receipt the Customer shall be deemed to have accepted the price.

If it is not possible to determine the price of the repair when the item is delivered, we will send the item to our Approved Service Centre for an Estimate. The Estimate shall indicate the scope of the repair or service, its price and the estimated time required to carry out the work. The Estimate remains valid for 3 (three) months from the date it is issued.

The Estimate together with these Terms and Conditions contain the whole agreement between RUBIROX and you in respect of the provision of our repairs and servicing and supersedes and replaces any prior written or oral agreements, representations or understandings.

Once you have accepted the estimate, we agree to carry out the repair and servicing with a reasonably appropriate level of skill and care. Once we have initiated the repair or service, you cannot withdraw its consent.

If, despite commercially reasonable efforts, we cannot complete the repair or service due to a force majeure event, the completion of the repair or service will be postponed depending on the nature and scale of the event, subject to the agreement. Force majeure shall mean and include, without limitation, natural phenomena, conflicts, strikes, attacks, unforeseen official restrictions and any other events beyond the control of RUBIROX.

If, while performing the repair or service, we discover that unforeseen additional operations that are not included in the estimate have to be carried out, we will, as soon as reasonably practicable, send you an additional or updated estimate for approval including specifically the new operations to be carried out on the item.

If the examination which is carried out when the estimate is drawn up reveals that all or some of the parts of the watch are counterfeit parts (counterfeits or hybrid pieces), no repair or service will be performed on the item in question.

If an item is received which has previously been reported as stolen, we reserve the right to inform the former owner and/or the relevant authorities who alone would have the authority to determine legal ownership of the item in question, unless a mutual agreement is reached between the former owner and the current owner, and to keep the item in custody until ownership is determined.

We will inform you once the repair or service has been completed. The receipt must be presented when the repair is collected.

Any item entrusted to us for repair or service is accepted only on condition that if they are not collected within six months, we reserve the right to deal with the uncollected goods in accordance with the provision of the Torts Interference with Goods Acts 1977.

Claims for loss/damage for goods entrusted to us for repair, will cover commercial costs only. Sentimental value will not be taken into consideration.

Product Availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to dispatch goods to addresses outside the UK, or in the Channel Islands. For more details on our delivery options see the Delivery & Returns page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy in store.

Changes to Terms and Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by uploading the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Sale Items

Items ordered online are reserved, with money allocated, but not taken, from your account. Once the item has been located the order will be completed. If the item cannot be located the order will be closed and money unallocated.

All sale items have a 14 day returns policy.

Promotional Codes and Special Offers

All online promotions are only valid on the rubirox.co.uk website and for a qualifying order and cannot be used in store or via telephone. This may exclude certain brands.
All free delivery promotions apply to the standard ‘Packet’ post delivery option only unless stated otherwise.

Any free products received as a result of a promotional offer are non-returnable and non-refundable. If the products that were purchased in order to qualify for such an offer are returned/refunded then the promotional gift must also be returned.

A Promotional Code or Special Offer may not be used in conjunction with any other promotional code, special offer or be applied to already discounted items.
A Promotion is subject to availability and is not an indication of availability. In particular, RUBIROX reserves the right to cancel a Promotion and/or to reject redemption of a Promotional Code or Special Offer when these stated terms and conditions are not adhered to.

A Promotion has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers).
Any balance remaining after redemption of a Promotion is non-transferable and non-refundable.
Where the redemption of a Promotion is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
RUBIROX reserve the right to cancel a Promotion code or Special offer and/or to reject redemption of a Promotion if RUBIROX reasonably believes that Promotion is being used unlawfully or illegally and you agree that you will have no claim against us in respect of any such cancellation or rejection.

All Promotional codes, discounts and special offers used in conjunction with our website will always exclude Pandora and Nomination.

Prize Draws & Competitions

The following terms and conditions to apply to competitions and prize draws unless otherwise stated:
1. Prize draws and competitions are not open to employees (and their immediate families) of RUBIROX, their agents, or anyone connected with the competition or prize draw in question.
2. Only one entry per person. Collective and/or proxy entries are not allowed.
3. All prizes are subject to availability and RUBIROX reserves the right to exchange them for items of equal or greater value.
4. Prizes are non-transferable and cannot be exchanged for cash.
5. All entry forms become the property of RUBIROX and will not be returned.
6. No responsibility is accepted for entry forms lost or damaged.
7. In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be the entrant(s) chosen by an independent judge whose decision is final.
8. No correspondence will be entered into regarding the selection of the winner(s).
9. To request the name and county of the winner(s), please send a stamped self-addressed envelope to RUBIROX, 14 St Marys Street, Stamford, Lincs, PE9 2DF after the date for selecting the winner.
10. The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity arranged by or on behalf of RUBIROX in connection with the applicable prize draw or competition.
11. The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
12. By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions.
13. By entering any RUBIROX competition or prize draw you are agreeing to us contacting you by email during and immediately after the close of the competition or prize draw in relation to it.
14. In entering a RUBIROX competition, you agree that we can use your first name, town, order product information and your submitted images and text for promotional purposes.

Discount Cards

RUBIROX accepts the Stamford Card, Student Cards, Blue Light Card & Defences Discount Service Card. Cardholders receive 10% off of all full priced items. Cannot be used in conjunction with any other offer. Available for use in store only. Stamford Card holders can also receive a discount online, please contact the Stamford Card Offices for more information.


Deposits may be required at the discretion of RUBIROX if an item is being reserved or ordered. The deposit taken will be 10% of the full value of the item, this is non refundable.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.    

Company Information

RUBIROX, 14 St Mary’s Street, Stamford, PE9 2DF

(C) Copyright You Ltd, All rights reserved. Rubirox is a registered trademark of You Ltd


You Ltd, 30 St Mary’s Street, Stamford, PE9 2DL

Registered in England Number: UK4475590

VAT Registration Number: 716318248


Contact Us

If you have any queries at all regarding these terms and conditions please contact us at info@rubirox.co.uk or call us on 01780 755996.