We are official stockists of all the brands we sell. All orders are sent with the relevant branded packaging.
Next Day Delivery
Saturday Delivery (Available for orders placed before 1pm on Fridays.)
Click & Collect from our store in Stamford
At present we do not deliver outside of the UK.
Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we will do this as soon as possible.
Unforeseen circumstances such as adverse weather conditions or strikes can delay delivery services. We hope that you appreciate that this is outside the control of RUBIROX and we will do our best to forewarn of any such problems.
Please note that once Royal Mail has taken your package, it is up to Royal Mail to guarantee they fulfil their service obligations.
In the unlikely event that your order is lost in the post we will of course be more than happy to help. Please allow 14 working days for delivery for all domestic (UK) services listed above, if you have still not received your delivery then please do not hesitate to contact us at firstname.lastname@example.org or call us on 01780 755996.
We are happy to exchange or refund items within 60 days of purchase (30 days for in store purchases). Sale items must be returned within 30 days of purchase (14 days for in store purchases and may only be exchanged, not refunded).
Items must show no sign of use or damage. Refunds can only be issued by the original payment method.
For online orders, please include our returns form with your order number clearly displayed (included in your delivery or you can download here).
For in store purchases, please bring in your RUBIROX receipt as proof of purchase.
See our return methods below or get in touch for more information.
All online orders come with a returns label. Attach this to the box, drop off at a post office, and we'll refund you as soon as we receive it.
Note: If using our returns label we will deduct £2.50 from any refund to cover postage costs.
If you'd rather not use our returns label you are welcome to return your order to us using your desired service to:
RUBIROX, 14 St Mary's Street, Stamford, PE9 2DF
We will refund you in full once we receive your return.
RUBIROX will repair or replace manufacturing faults free of charge within the warranty period from the original date of purchase. This warranty is not extended by a repair or replacement. Please contact us if you have a faulty item within the warranty period to arrange a return.
Wear and tear, tarnishing and accidental damage are not covered by the warranty. We advise the purchase of insurance against damage and loss.